FAQ

Shipping ins & outs

If the cost of shipping seems high, it might be! But worry not, we refund overages once the item(s) has shipped. We ship using USPS 1st class or priority. If your order is placed over the weekend, it will ship on Tuesday.

Do you accept returns?

No, all sales are final. If an item arrives damaged, please email us and we'll do our best to remedy the situation! If you choose to cancel your order, you may be subject to a 5% restocking fee.

I'm a maker, can I bring in my work to show you?

I love people that make things with their own two hands! However, this is a one-woman shop, so please do not bring your work in for review if we haven't made an appointment. I ask that you email me (Madeleine) at maddy@subrosamercantile.com or subrosadenver@gmail.com (no DMs por favor). Include links to your work/website etc, and I'll get back to you as soon as I can- which is often weeks (so please wait a few weeks before reaching back out). Again, it's just me! So apologies in advance if it takes a while, but I try to respond to everyone. Finally, for the foreseeable future, we'll remain an American-made shop. We LOVE all the amazing things coming out of other countries, but for now we're all about what's geographically close. Thanks for understanding- and reaching out!

I saw something on Instagram, but it's not online... 

Shoot us an email (maddy@subrosamercantile.com or subrosadenver@gmail.com) comment on the pic, or DM us about it! I'm woefully behind on posting product to the online shop... 

 

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